Terms and Conditions

We "Swiss Cottage Cars" reserve the right to alter, change the terms & conditions of our services stated here at any time, Registered Customers will be notified by email. Swiss Cottage Cars is not responsible for any delays on the road caused by traffic or accidents that would result in the customer been late, and Swiss Cottage Cars will not be held liable for any losses occurred as a result.

Equal Opportunities statement

Swiss Cottage Cars is fully committed to equality of opportunity. This Company is an equal opportunity employer. The aim of our policy is to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, race, colour, nationality, ethnic origin, disability, marital status, sexual orientation, religion or belief or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Insurance

We are insured for passenger travel. This insurance is for public liability and doesn't constitute as travel insurance.

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Complaints

If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn't been resolved to your satisfaction, please write to us at: Swiss Cottage Cars Ltd · 311 Finchley Road · London · NW3 6EH

Please note we may refer your complaint to the Public Carriage Office.

All calls will be monitored for training and security purposes.