Technology

For Swiss Cottage Cars, technology is an important part as the business grows. Technology changes the way we work, changes the way the business operates by transforming and creating relationships. Our business is time critical to deliver maximum value to our customers.

Using Cordic and its modern taxi despatch system cPAQ, Swiss Cottage Cars is able to use the latest technology in wireless communication (GPRS, GPS, Bluetooth). It is specifically designed to provide the taxi and limousine industries with an automatic, rapid and cost effective means of transferring the customer's request from the operator to the most appropriate vehicle. cPAQ optimises in delivering customer service to the highest level without compromising on cost.

All Swiss Cottage Cars vehicles are fitted with bespoke state of the art systems; through innovative satellite navigation we are able to see the exact location of each of our drivers and transform the way we work. This world-class system allows us to automatically allocate the nearest drivers to the pick up address. We are able to see the exact location and distance from destination on real-time maps. Customers also have the option to see this by accessing our website.

To make it more convenient and as a great safety feature, we have introduced a text message service that will be sent to our customers when the driver arrives. The text message will contain the car registration, make and model, and driver’s name for greater security.

Time is of the essence and Swiss Cottage Cars understands that, Interactive voice response, or IVR, is a technology that allows a computer to detect voice and keypad inputs. Become one of our regular customers and you can book without needing to speak to an operator. Customers can also check on the progress of an order.

- With one key press they can accept, or choose to talk to an operator

- Caller’s number is recognised, and offered an immediate collection

- High quality natural sounding text to speech engine

- Unrecognised callers go straight to the operator